Where is my order?

Track your order

As soon as your parcel is shipped, we'll send you an email with your delivery details and a tracking link so you can follow its journey.

You can also track your order at any time:

• Log in to 'My Account'
• Go to 'My Orders'
• Select the order you’d like to track
• Click 'Track parcel'

No tracking updates yet?

Don’t worry – it can take a few days for tracking information to appear. Tracking will update once the delivery partner receives your parcel.

Tracking shows an unsuccessful delivery

If your delivery attempt wasn’t successful, our delivery partner will either leave a calling card, or send you an update by email. This will let you know if your parcel has been left in a safe location, or how to arrange a redelivery.

You may also be able to choose alternative delivery options via your tracking link.

Still waiting for your order?

If your estimated delivery date has passed:

• Please allow a few extra days for delivery (especially during busy periods)

If your order still hasn’t arrived:

• Contact customer care within 30 days of your estimated delivery date