My payment was declined, what should I do?

1. Place your order again

If your payment was declined, please try placing your order again. Unfortunately, we can't restore an order after the payment has been declined.

2. Make the relevant checks

To help avoid your order being declined when placing a new order, we recommend checking the following:

• Verify the card details on your account to ensure the information is accurate, such as the expiry date and your billing address.
• Double-check that you enter the security code correctly – this is the three-digit number on the back of your card.
• Your card issuer might have declined the payment. Since they don’t provide us with the reason, it’s a good idea to check with them or contact your bank directly.
• If you’ve reviewed all of the above, you might want to try using a different card for payment.

3. Next steps

If your payment is declined due to 3D secure security measures, please reach out to your bank for more information.

If you receive an error message, feel free to contact our Customer Care team with as many details as possible about the issue, including the error messages you see. We'll do our best to help you resolve it quickly.